TERMS OF SERVICE

Effective Date: June 18, 2026
Last Updated: June 18, 2026

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“User,” “you,” or “your”) and Adorack, Inc. (“Adorack,” “we,” “us,” or “our”), a Delaware corporation, governing your access to and use of the Adorack social media management platform, including our website at https://adorack.com, our web application at https://app.adorack.com, and all related services, features, content, and functionality (collectively, the “Service”). By accessing, registering for, or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you do not agree to these Terms, you must immediately discontinue use of the Service and delete your account.

1. DEFINITIONS AND INTERPRETATION

1.1 Definitions. For purposes of these Terms, the following terms shall have the meanings set forth below:

“Account” means the user account created through the Service registration process, including all associated credentials, settings, workspaces, and connected Third Party Services.

“Account Administrator” means a User designated with administrative privileges over a workspace or organization, authorized to manage team members, permissions, billing, and connected social media accounts.

“Add-On” means additional features, services, or capacity purchased in addition to a base Plan.

“Agency” means a company or organization offering marketing, social media management, advertising, or related services on behalf of third-party clients.

“Authorized User” means any individual accessing the Service under a Customer Agreement, including team members, employees, or contractors authorized by the Customer to use the Service as part of a paid subscription.

“Bluesky” means the decentralized social media platform operated by Bluesky Social PBC, accessible at https://bsky.app, and its associated AT Protocol infrastructure.

“Content” means any text, images, videos, audio, graphics, data, files, or other materials uploaded, posted, scheduled, published, or otherwise transmitted through the Service by you or your team members.

“Customer” means any individual or legal entity that has entered into a Customer Agreement with Adorack for paid access to the Service.

“Customer Agreement” means a separate written agreement between Adorack and a Customer governing enterprise or organizational use of the Service.

“Facebook” means the social media platform operated by Meta Platforms, Inc., accessible at https://www.facebook.com, including Facebook Pages, Groups, and Business Suite functionality.

“Free User” means an individual using the Service’s free or basic tier with limited features and capabilities.

“Instagram” means the photo and video sharing platform operated by Meta Platforms, Inc., accessible at https://www.instagram.com, including Instagram Business, Creator, and Professional accounts.

“Integration Schedule” means the current list of supported Third Party Services maintained by Adorack at https://adorack.com/integrations, as updated from time to time.

“LinkedIn” means the professional networking platform operated by LinkedIn Corporation (Microsoft), accessible at https://www.linkedin.com, including LinkedIn Pages, profiles, and Company Pages.

“Pinterest” means the visual discovery and bookmarking platform operated by Pinterest, Inc., accessible at https://www.pinterest.com, including Pinterest Business accounts.

“Plan” means the specific subscription tier, features, and usage limits associated with your account, as described on the Billing Page or in your service order.

“Products” means all software applications, tools, features, and services provided by Adorack through the Service.

“Service” means collectively the Adorack website, web application, APIs, mobile interfaces, and all related services enabling social media content scheduling, publishing, analytics, team collaboration, and workspace management.

“Site Visitor” means any individual who accesses the public-facing portions of the Adorack website without creating an account.

“TikTok” means the short-form video platform operated by ByteDance Ltd. and TikTok Inc., accessible at https://www.tiktok.com, including TikTok for Business and Creator accounts.

“Third Party Service” or “Third Party Services” means any external social media platform, API provider, integration partner, or third-party service accessible through or connected to the Service, including but not limited to LinkedIn, TikTok, Bluesky, Instagram, Facebook, YouTube, Pinterest, Threads, and any other platforms listed in the Integration Schedule.

“Threads” means the text-based social media platform operated by Meta Platforms, Inc., accessible at https://www.threads.net, integrated with Instagram accounts.

“User” means any Site Visitor, Free User, or Authorized User who accesses or uses the Service.

“Websites” means https://adorack.com and https://app.adorack.com and any successor URLs.

“Workspace” means the organizational unit within the Service where Users manage connected social media accounts, content categories, team members, and publishing workflows.

“YouTube” means the video sharing platform operated by Google LLC, accessible at https://www.youtube.com, including YouTube channels, Brand Accounts, and YouTube Studio functionality.

1.2 Interpretation. Unless the context requires otherwise: (a) headings are for convenience only and do not affect interpretation; (b) “including” means “including without limitation”; (c) singular includes plural and vice versa; (d) references to “days” mean calendar days unless specified as “business days”; and (e) all references to URLs and third-party terms are current as of the Effective Date and subject to change by the respective third parties.

2. ACCEPTANCE OF TERMS AND ELIGIBILITY

2.1 Binding Agreement. By creating an account, accessing the Service, or using any feature, you agree to be bound by these Terms. If you are accepting on behalf of an organization, you represent and warrant that you have the legal authority to bind that organization, and “you” shall refer to both you individually and the organization. Continued use of the Service after any modification constitutes acceptance of the modified Terms.

2.2 Age Requirement. You must be at least eighteen (18) years of age to create an account or use the Service. By registering, you represent and warrant that you are 18 or older, not barred from using the Service under applicable law, and not using the Products to harm Adorack or its competitors. If you are between 16 and 18 years of age, you may only use the Service under the supervision of a parent or guardian who accepts these Terms on your behalf, provided such use is permitted by the laws of your jurisdiction.

2.3 Prohibited Users. You may not access or use the Service if: (a) you have been previously banned or suspended by Adorack; (b) you are located in or ordinarily resident in any jurisdiction subject to comprehensive sanctions by the United States Office of Foreign Assets Control (OFAC), including but not limited to Cuba, Iran, North Korea, Syria, the Crimea region, the so-called Donetsk People’s Republic, and the so-called Luhansk People’s Republic; (c) you are listed on any U.S. or applicable governmental denied party list; or (d) your use would violate any applicable export control or sanctions law.

2.4 Account Registration. To access the Service, you must register for an Adorack account by providing a valid email address, creating a username and password, and completing the registration process. You agree to provide true, accurate, current, and complete information during registration and to update such information promptly to maintain its accuracy. You may not create multiple accounts for the purpose of circumventing usage limits, evading bans, or otherwise violating these Terms.

2.5 Account Security. You are solely responsible for maintaining the confidentiality and security of your account credentials, including your password and any two-factor authentication (2FA) methods. You must use a strong password of at least twelve (12) characters including uppercase, lowercase, numbers, and symbols. We strongly recommend enabling 2FA. You agree to immediately notify us at contactus@adorack.com of any unauthorized access to or use of your account. You are fully responsible for all activities that occur under your account until you report unauthorized use. Any communications received under your account will be deemed to have been sent by you. Adorack will not be liable for any damages, losses, or liability that could have been avoided if you had implemented recommended security measures, including 2FA.

2.6 Account Administrator Authority. If you are an Account Administrator, you represent and warrant that you have the necessary authority to bind your workspace or organization to these Terms, manage team members, and make decisions regarding connected social media accounts, billing, and Service configuration. Adorack may rely on instructions received from Account Administrators as binding on the organization.

2.7 Account Transferability. Accounts are personal to the registered User and non-transferable. Adorack reserves the right to reclaim inactive usernames or accounts that have been dormant for more than twelve (12) consecutive months.

3. SERVICE DESCRIPTION AND PLANS

3.1 Service Overview. Adorack provides a social media management platform enabling Users to schedule, publish, and manage content across multiple social media platforms; organize content into categories and campaigns; manage team workflows and approvals; monitor publishing queues and calendars; and collaborate within shared workspaces. The Service is provided via web applications accessible through https://app.adorack.com. Your Plan determines the specific features, social media account connections, team member seats, content categories, scheduled posts, and other capabilities available to you.

3.2 Plan Specifics. The details of your Plan will be listed on your service order if you signed one, or displayed on the Billing Page within the Application if you purchased through the Application. Plan features, limits, and pricing are subject to change as described in Section 14. Any third-party database or third-party services are not included in the Products unless explicitly stated in your Plan.

3.3 Feature Modifications. We reserve the right, at our sole discretion, to modify, enhance, or discontinue any feature or functionality of the Products at any time. We may choose to upgrade the Products with new features and provide customers with free general access to them. Acceptance of additional terms displayed within the Application may be necessary to access certain new features. We are not accountable to you or any third party for any changes, price increases, or product discontinuations, except as expressly provided in these Terms.

3.4 Service Availability. The Applications may occasionally not be available due to repairs, upgrades, routine, and emergency maintenance, or other interruptions that may be beyond our reasonable control, including any outages of Third Party Services or any related application programming interfaces (“APIs”) and integrations, even though we will use commercially reasonable efforts to keep our Applications available and accessible. Your subscription cannot be terminated for any reason, and you are not entitled to any full or partial refunds or credits for any subscription payments that you have already paid but have not yet utilized.

4. THIRD PARTY SERVICES AND INTEGRATIONS

4.1 Supported Platforms. The Service currently supports integration with the following Third Party Services, as listed in the Integration Schedule: LinkedIn, TikTok, Bluesky, Instagram, Facebook, YouTube, Pinterest, Threads, and potentially other social media platforms. The specific platforms available to you depend on your Plan and geographic location. We may add or remove platforms from the Integration Schedule at any time without prior notice.

4.2 Third Party Authentication. To connect a Third Party Service, you may need to register for or log into that service on its respective website or application. When you authorize the Service to access a Third Party Service, you authorize a secure authentication token to be transmitted from the Third Party Service to our Products for the specific purpose of enabling content scheduling, publishing, analytics, and related features. You may revoke this authorization at any time through the Third Party Service’s settings or by disconnecting the account within the Adorack interface.

4.3 Third Party Terms Compliance. You agree that your use of each Third Party Service through the Service is governed by that platform’s applicable terms and conditions, acceptable use policies, privacy policies, developer agreements, API terms, and community guidelines (collectively, “Third Party Terms”). These include, but are not limited to:

(a) LinkedIn: LinkedIn User Agreement (https://www.linkedin.com/legal/user-agreement), LinkedIn API Terms of Use (https://legal.linkedin.com/api-terms-of-use), and LinkedIn Professional Community Policies (https://www.linkedin.com/legal/professional-community-policies);

(b) TikTok: TikTok Terms of Service (https://www.tiktok.com/legal/terms-of-service), TikTok Commercial Terms of Service (https://www.tiktok.com/legal/commercial-terms-of-service), TikTok Community Guidelines (https://www.tiktok.com/community-guidelines), and TikTok Developer Terms (https://developers.tiktok.com/terms);

(c) Bluesky: Bluesky Terms of Service (https://bsky.social/about/support/tos), Bluesky Privacy Policy (https://bsky.social/about/support/privacy-policy), and Bluesky Community Guidelines (https://bsky.social/about/support/community-guidelines);

(d) Instagram: Meta Terms of Service (https://www.facebook.com/legal/terms), Instagram Terms of Use (https://help.instagram.com/581066165581870), Instagram Community Guidelines (https://help.instagram.com/477434105621119), and Meta Platform Terms (https://developers.facebook.com/terms);

(e) Facebook: Meta Terms of Service (https://www.facebook.com/legal/terms), Facebook Community Standards (https://www.facebook.com/communitystandards), Meta Platform Terms (https://developers.facebook.com/terms), and Facebook Pages Terms (https://www.facebook.com/legal/terms/pages_platform_terms);

(f) YouTube: YouTube Terms of Service (https://www.youtube.com/t/terms), YouTube Community Guidelines (https://www.youtube.com/howyoutubeworks/policies/community-guidelines), Google Terms of Service (https://policies.google.com/terms), and Google Privacy Policy (https://policies.google.com/privacy);

(g) Pinterest: Pinterest Terms of Service (https://policy.pinterest.com/en/terms-of-service), Pinterest Community Guidelines (https://policy.pinterest.com/en/community-guidelines), Pinterest Business Terms (https://business.pinterest.com/en-us/terms-of-service/), and Pinterest Developer Terms (https://developers.pinterest.com/terms/);

(h) Threads: Meta Terms of Service (https://www.facebook.com/legal/terms), Threads Supplemental Terms (https://help.instagram.com/769983657090401), and Instagram Community Guidelines (https://help.instagram.com/477434105621119).

4.4 Third Party Liability Disclaimer. We are not responsible for any harm, loss, or damage resulting from or related to your use of Third Party Services, including but not limited to: (a) changes to Third Party Terms, pricing, or availability; (b) data deletion, modification, or breaches by Third Party Services; (c) outages or performance issues of Third Party Services or their APIs; (d) content moderation decisions or account suspensions by Third Party Services; or (e) any other act or omission of a Third Party Service provider. You unconditionally release Adorack from any liability relating to Third Party Services.

4.5 Feature Dependency. Some features of our Products depend on the availability, features, and functionality provided by Third Party Services. If any Third Party Service discontinues offering features or functionality, changes its API terms, or offers them on terms we deem unreasonable in our sole discretion, we reserve the right to stop providing access to affected features. Any refunds or losses resulting from such changes will not be our responsibility. You acknowledge that Third Party Service features are subject to change without prior notification to us.

4.6 Platform Changes Clause. We do not control the terms, pricing, or availability of Third Party Services. If LinkedIn, TikTok, Bluesky, Instagram, Facebook, YouTube, Pinterest, Threads, or any other Third Party Service modifies its API, terms, pricing, data handling requirements, or availability in a way that affects our Products, we may modify, suspend, or discontinue the affected integration without prior notice. You acknowledge that such changes are outside our control and that you are not entitled to any refund, credit, or compensation for resulting feature changes, limitations, or discontinuations, except as expressly provided in Section 9.

4.7 Current Terms Verification. All Third Party Terms references in this Section 4 are current as of the Effective Date. Because Third Party Services frequently update their terms, you must verify the current terms directly with each platform before connecting your account. We maintain a reference page at https://adorack.com/third-party-terms with links to current Third Party Terms, but we do not warrant the accuracy or completeness of such references.

5. USER RESPONSIBILITIES AND ACCEPTABLE USE

5.1 General Acceptable Use. You agree to use the Service only for lawful business purposes in compliance with all applicable laws, regulations, and Third Party Terms. You are solely responsible for the accuracy, legality, quality, and appropriateness of all Content you upload, schedule, publish, or manage through the Service.

5.2 Prohibited Activities. You agree not to:

(a) License, sublicense, sell, rent, lease, or otherwise allow third parties to use the Products, except as expressly permitted for Agency Clients under Section 12;

(b) Circumvent or disable any security, rate limiting, or other technological features or measures of the Products or Third Party Services;

(c) Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of any element of the Products, or use the Products in any way to compete with Adorack;

(d) Modify, adapt, or present the Products in any way that falsely implies any sponsorship, endorsement, or relationship with Adorack;

(e) Use the Products in any way that interferes with or interrupts the integrity, performance, or availability of the Products, their components, or Third Party Services;

(f) Use the Products to post, upload, link to, send, or store any Content that violates another party’s intellectual property rights, is fraudulent, defamatory, abusive, obscene, illegal, hateful, harassing, violent, threatening, racially discriminatory, or otherwise objectionable;

(g) Use the Products to send, distribute, or store any Content infected with malware, Trojan horses, ransomware, spyware, or other harmful software;

(h) Use the Products to post, upload, link to, send, distribute, or store any Content protected by copyright, trademark, or other proprietary right without first obtaining all necessary rights, permissions, and consents, and without granting Adorack the limited rights set forth in Section 16;

(i) Use automated scripts, bots, scrapers, crawlers, or similar tools to gather data from or engage with Third Party Services or the Products, except as expressly permitted by the Third Party Service’s API terms;

(j) Attempt to gain unauthorized access to any paid or restricted sections of the Websites, the Products, or their related systems or networks;

(k) Deep-link to the Websites for any purpose without Adorack’s express prior written consent;

(l) Impersonate another User, person, or entity, or misrepresent your affiliation with any person or entity;

(m) Use the Products in violation of any Third Party Terms or applicable law.

5.3 Prohibited Surveillance and Intelligence Activities. You agree not to use the Products for any of the following purposes:

(a) Conducting or providing surveillance, intelligence gathering, or monitoring of specific social media users or their content, including but not limited to investigating, tracking, or profiling individuals;

(b) Tracking, alerting, or monitoring sensitive events, including but not limited to protests, rallies, demonstrations, or community gatherings;

(c) Carrying out or offering surveillance, research, or other activities that isolate, target, or profile a group of people or any individual on social media for improper, discriminatory, or unlawful purposes, or in a manner that conflicts with users’ reasonable expectations of privacy;

(d) Targeting, segmenting, or profiling individuals based on sensitive personal information, including but not limited to: health status or conditions (including pregnancy), financial status or condition, political affiliation or beliefs, racial or ethnic origin, religious affiliation or beliefs, sex life or sexual orientation, trade union membership, genetic or biometric data, information pertaining to any alleged or actual commission of a crime, or any other sensitive categories of personal information prohibited by applicable law.

5.4 Government Surveillance Restrictions. You may not access content from any Third Party Service using the Products if you are a government agency, government contractor, or organization working for a government entity whose primary function or substantial purpose is to conduct surveillance, intelligence gathering, law enforcement, or national security activities, unless Adorack and the applicable Third Party Service have expressly granted you written permission to do so. This restriction applies to all supported platforms including LinkedIn, TikTok, Bluesky, Instagram, Facebook, YouTube, Pinterest, and Threads. Adorack and each applicable Third Party Service reserve the right to authorize or deny each specific use case individually. Failure to obtain such authorization may result in immediate suspension and/or termination of your account in accordance with these Terms.

5.5 Platform-Specific Compliance Requirements. In addition to the general prohibitions above, you agree to comply with the following platform-specific requirements:

(a) LinkedIn: You may not use the Service to send unsolicited connection requests, InMail messages, or promotional content in violation of LinkedIn’s anti-spam policies. You may not scrape LinkedIn member profiles or use LinkedIn data for purposes prohibited by the LinkedIn API Terms. All content published through the Service must comply with LinkedIn’s Professional Community Policies.

(b) TikTok: You may not use the Service to scrape, bulk-collect, or systematically download TikTok content, user profiles, or engagement data. You may not use TikTok content for unauthorized facial recognition, biometric analysis, or surveillance. You must comply with TikTok’s Commercial Terms of Service and Community Guidelines. Content scheduled through the Service must comply with TikTok’s music licensing and copyright requirements.

(c) Bluesky: You must clearly label any automated or bot accounts using the Service, including using “bot” or similar identifiers in account names or profile descriptions. You may not circumvent AT Protocol rate limits or federation rules. You may not use Bluesky’s decentralized infrastructure to harass users across multiple instances or engage in spam or abuse that exploits federation features. You must comply with Bluesky’s Community Guidelines and Acceptable Use Policies.

(d) Instagram and Facebook (Meta Platforms): You may not use the Service to circumvent Meta’s rate limits, content review processes, or account restrictions. You may not publish content that violates Meta’s Community Standards or Instagram Community Guidelines, including but not limited to hate speech, graphic violence, or sexual content. You must comply with Meta’s Platform Terms for developers and Business Tools Terms. You may not use the Service to create or manage fake accounts, engage in coordinated inauthentic behavior, or manipulate engagement metrics.

(e) YouTube: You must verify your mobile number in your Google/YouTube account before uploading custom thumbnail images through the Service, as required by YouTube. You may not use the Service to upload content that violates YouTube Community Guidelines, including harmful or dangerous content, hate speech, harassment, or misinformation. You must comply with YouTube’s Terms of Service and Google Terms of Service. You may not use the Service to artificially inflate views, likes, comments, or other engagement metrics.

(f) Pinterest: You may not use the Service to scrape, bulk-collect, or systematically download Pinterest pins, boards, or user data. You must comply with Pinterest’s Community Guidelines and Business Terms. Content scheduled through the Service must accurately represent the destination URL and comply with Pinterest’s anti-spam and misinformation policies. You may not use the Service to create fake accounts or manipulate Pinterest’s recommendation algorithms.

(g) Threads: You must comply with Meta’s Terms of Service, Threads Supplemental Terms, and Instagram Community Guidelines. You may not use the Service to publish content that violates Threads’ content policies or to engage in harassment, spam, or coordinated inauthentic behavior on Threads. You may not circumvent Threads’ rate limits or content review processes.

5.6 Content Moderation. Although we do not monitor and are not responsible for all Content published through our Products, we reserve the right to review, delete, alter, move, or refuse to publish any communications or materials that we determine, in our sole discretion, violate these Terms, any Third Party Terms, or applicable law, including but not limited to public postings, advertisements, messages, and scheduled content. We may suspend or terminate your account for repeated or egregious violations.

6. CUSTOM ACCOUNTS AND AUTOMATED PROFILES

6.1 Custom Profile Requirements. By connecting a custom profile image, display name, or bio to any Third Party Service account through the Service, you acknowledge and agree that: (a) if any real person is portrayed, you have obtained their explicit permission to display their name, likeness, image, or biographical information in the custom profile; (b) you will clearly indicate in the designated profile field (for example, by using the term “bot,” “automated,” or “managed by Adorack”) or in the opening message sent to each platform user that the account is automated or managed on behalf of another party and that the portrayed person is not personally participating in conversations; and (c) you agree to abide by all applicable acceptable use policies, terms of service, community guidelines, and other similar policies and terms of the relevant Third Party Service.

6.2 Platform-Specific Custom Account Rules.

(a) LinkedIn Custom Profiles: Any automated or managed LinkedIn account must clearly disclose its automated nature in the “About” section or headline. You may not use personal profile photos of individuals who are not actively managing the account. All automated messaging must comply with LinkedIn’s messaging policies and anti-spam rules.

(b) TikTok Custom Profiles: Automated or managed TikTok accounts must comply with TikTok’s authenticity policies and clearly disclose their managed status. You may not use TikTok’s live streaming features through automated accounts without explicit platform authorization.

(c) Bluesky Custom Profiles: Automated accounts on Bluesky must use the “bot” label or equivalent AT Protocol feature to indicate automated status. You must respect Bluesky’s federation norms and not use custom profiles to impersonate users across different instances.

(d) Instagram, Facebook, and Threads Custom Profiles: Automated or managed accounts must comply with Meta’s authenticity and transparency requirements, including any required disclosure labels. You may not use custom profiles to circumvent Meta’s account verification or authenticity systems.

(e) YouTube Custom Profiles: Managed YouTube channels must comply with YouTube’s channel management policies and clearly disclose any third-party management relationships where required by YouTube. You must maintain accurate channel metadata and comply with YouTube’s monetization policies if applicable.

(f) Pinterest Custom Profiles: Automated or managed Pinterest accounts must comply with Pinterest’s Business account requirements and clearly disclose managed status where applicable. You may not use custom profiles to manipulate Pinterest’s visual search or recommendation systems.

7. EXPORT, LINK SHARING, AND DATA SECURITY

7.1 Export and Link Sharing Disclaimer. If you choose to share any public or private links, export a copy of your Adorack inbox, or export any Content from the Service, you acknowledge and agree that we will not be liable for: (a) the security, confidentiality, or integrity of the information contained in any exported copies of your Adorack inbox or any public or private links shared through the Products; (b) the fulfillment of your request to export or share such content, including compliance with any applicable laws, regulations, or privacy requirements of any federal, state, local, or foreign government or political subdivision; or (c) any unauthorized access, use, or distribution of exported content by third parties. You are solely responsible for securing exported content and ensuring that sharing complies with all applicable laws and Third Party Terms.

7.2 YouTube Thumbnail Verification. You acknowledge that YouTube requires mobile number verification in your Google account before you may upload custom thumbnail images for videos. The Service will display appropriate warnings if this requirement is not met, but Adorack is not responsible for YouTube’s verification processes or any resulting limitations on your content publishing capabilities.

8. PAYMENT TERMS AND BILLING

8.1 Payment Authorization. By providing credit card, PayPal, or other payment information to Adorack, you authorize us to retain this information with our third-party payment service providers and to charge your designated payment method for all applicable fees until your account is closed. You also authorize us to process payments through third-party payment processors. We will notify you if your payment method expires, is declined, or requires updated information.

8.2 Monthly Plans. For monthly Plans, we will automatically charge you on the first day of the subscription period and on the same day of each succeeding month (“Monthly Pay Day”). If you do not cancel your Plan, including any Add-Ons, through the Billing Page, we will continue charging monthly. You will not receive refunds or credits for prepaid but unused fees if you cancel before your Monthly Pay Day, but you will retain access until the next Monthly Pay Day.

8.3 Annual Plans. For annual Plans, we will automatically bill you on the same day of each year (“Annual Pay Day”). Unless you cancel before the Annual Pay Day through the Billing Page, we will continue billing annually. You will not receive refunds for prepaid unused fees if you cancel during the term, but you will retain access until the next Annual Pay Day.

8.4 Monthly Payments for Annual Plans. For annual Plans paid monthly, we will charge you on the first day of the subscription term and on the same day of each succeeding month. Unless you cancel at least thirty (30) days before the end of your current term by contacting your account manager or billing@adorack.com, we will continue monthly billing through renewal terms. Cancellation during the term does not entitle you to refunds, and you remain responsible for outstanding charges. Unpaid fees may become immediately due and payable at our sole discretion.

8.5 Plan Changes. Upgrades or Add-Ons during a subscription term are charged at the then-current price, prorated based on days remaining. Upgrades and Add-Ons automatically renew with your Plan unless otherwise specified. Downgrades or Add-On removals do not qualify for refunds, and you may lose access to features, content, or storage capacity. We are not responsible for such loss.

8.6 Failed Payments. If your payment cannot be processed for any reason, we reserve the right to suspend your account until payment is received. You may configure a backup payment method to be used if your primary method fails. By adding a backup method, you authorize Adorack to use it to prevent account suspensions or interruptions.

8.7 Taxes. You are responsible for all applicable taxes on payments to Adorack, including federal, state, local, sales, use, excise, and value-added taxes (excluding taxes on Adorack’s income, assets, or employees). Applicable taxes will be charged unless you provide a current, valid tax exemption certificate to billing@adorack.com in advance.

8.8 Price Changes. We may change Plan prices with thirty (30) days’ advance notice for existing subscriptions. Price changes for new subscribers are effective immediately upon posting. Your continued use after a price change constitutes acceptance.

9. CANCELLATION AND TERMINATION

9.1 Termination by Adorack. We may terminate or suspend your access and account immediately for: (a) violation of these Terms; (b) failure to pay fees in accordance with your Plan; (c) at the conclusion of your Plan’s subscription period with prior written notice; (d) bankruptcy, insolvency, receivership, liquidation, or assignment for the benefit of creditors; or (e) conduct that could seriously affect Adorack’s reputation or the reputation of our partners or clients. Termination for these reasons does not entitle you to refunds of prepaid unused fees or release you from paying fees due before termination. Unpaid fees remain due and payable. We may immediately terminate for suspected fraudulent, abusive, hateful, discriminatory, or unlawful behavior and may notify law enforcement.

9.2 Termination by You. You may cancel your Plan in accordance with the Payment terms or if Adorack commits an uncured material breach. If we fail to cure a material breach within thirty (30) days of receiving written notice specifying the violation, you may close your account and receive a prorated refund of prepaid fees. In all other cases of termination, unpaid fees remain due, and you are not entitled to refunds of prepaid unused fees.

9.3 Post-Termination. Upon termination, you must cease all use of the Products. We reserve the right to delete your account settings and Content without recourse or prior warning within thirty (30) days. After deletion, you cannot recover such settings or Content, except for Content remaining on Third Party Services in accordance with their terms. You are responsible for exporting your Content before termination.

10. CONFIDENTIALITY

10.1 Definition. “Confidential Information” means non-public information that either party discloses to the other, directly or indirectly, in writing, orally, or by any other means, and that: (a) a reasonable person would consider confidential given the nature of the information and the circumstances of disclosure; or (b) is marked by the disclosing party as “confidential,” “proprietary,” or with a similar designation.

10.2 Exclusions. Confidential Information does not include information that: (a) is or becomes generally known to the public through no breach of these Terms by the receiving party; (b) was already in the receiving party’s possession at the time of disclosure; (c) is received from a third party without breach of confidentiality obligations; (d) is independently developed by the receiving party without use of or reference to the disclosing party’s Confidential Information; or (e) is required to be disclosed by applicable law or court order, provided the receiving party gives prior written notice to the disclosing party (where legally permitted) and limits disclosure to the minimum required.

10.3 Obligations. The receiving party shall: (a) not use Confidential Information for any purpose other than performing its obligations under these Terms; (b) not disclose Confidential Information to any third party except to employees, consultants, agents, and representatives who need access to perform obligations under these Terms and are bound by confidentiality obligations; (c) protect Confidential Information with at least the same degree of care used to protect its own confidential information, but in no event less than reasonable care; and (d) promptly notify the disclosing party of any unauthorized disclosure or use.

11. AGENCIES AND CLIENT MANAGEMENT

11.1 Agency Use. If you are an Agency, you may use our Products on behalf of your clients (“Clients”) and bill Clients for their use. As an Agency, you are responsible for all Client usage of the Products. You represent and warrant that you have obtained all required authorizations and consents from each Client to bind them to these Terms by adding them to your account.

11.2 Client Data Isolation. You are responsible for ensuring that no Client can access the confidential, proprietary, or personal information of another Client. You must implement appropriate access controls, workspace segregation, and data handling practices to maintain Client data isolation. You are liable for any breach of Client data isolation attributable to your actions or omissions.

11.3 Client Compliance. You must ensure that each Client’s use of the Products complies with these Terms and all applicable Third Party Terms. You are responsible for educating Clients about platform-specific requirements, including those set forth in Section 5.5 and Section 6.2.

12. DATA PRIVACY AND SECURITY

12.1 Privacy Policy. Our collection, use, and protection of personal data is governed by our Privacy Policy, available at https://adorack.com/privacy, which is incorporated by reference into these Terms. By using the Service, you consent to our data practices as described in the Privacy Policy.

12.2 Data Processing Roles. For Authorized Users under a Customer Agreement, Adorack acts as a data processor and the Customer acts as data controller for Customer Data. For Free Users, Adorack acts as data controller. We will process personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where applicable, and our Data Processing Agreement (DPA) where executed.

12.2 Data Processing Roles and GDPR Commitment. Adorack is committed to supporting our customers in adhering to data protection compliance requirements. Our commitment rests on three pillars:

(a) Empower: We ensure transparent and fair processing of personal data. For Authorized Users under a Customer Agreement, Adorack acts as a data processor and the Customer acts as data controller for Customer Data. For Free Users, Adorack acts as data controller. We provide clear documentation of our processing activities and assist Customers in understanding how their data flows through the Service.

(b) Protect: We implement security measures by design to safeguard personal data against unauthorized access, alteration, disclosure, or destruction. We comply with the Seven Core Principles of GDPR: lawful and transparent processing, purpose limitation, data minimization, accuracy, storage limitation, confidentiality and security, and accountability. We maintain a Data Processing Agreement (DPA) with Customers who process personal data subject to GDPR and execute it upon request. Our DPA details our obligations as processor, including sub-processor management, data subject rights assistance, and audit rights.

(c) Unite: We simplify compliance procedures through GDPR-ready features available to all Customers, regardless of geographic location. We process personal data in accordance with applicable international data protection laws, including but not limited to the General Data Protection Regulation (GDPR), CCPA, and comparable state/provincial regulations where applicable. Customers retain control over the lawfulness and scope of their data processing, and Adorack assists in fulfilling compliance requirements upon request.

We maintain current information on our GDPR practices at https://adorack.com/gdpr/ and are available to discuss compliance obligations at privacy@adorack.com.

12.4 Data Retention. We retain your account data for thirty (30) days following termination, after which it may be deleted. Backup copies may be retained for up to ninety (90) days for disaster recovery purposes. Aggregated, de-identified data may be retained indefinitely for analytics and product improvement.

12.5 De-Identified Data Use. You authorize us to use de-identified or aggregated data for: (a) compiling usage and performance statistics; (b) operating, enhancing, and supporting the Applications; (c) creating and publishing benchmarks and informational reports; and (d) any other lawful purpose, provided that such data cannot reasonably be used to identify you, your Users, or any individual. We retain all intellectual property rights in such de-identified or aggregated data and any derivatives thereof.

12.6 Third Party Data Sharing. We do not sell your personal data to third parties for their marketing purposes. We may share data with third-party service providers who assist in delivering the Service, subject to confidentiality and security obligations. We require such providers to maintain commercially reasonable data protection practices.

12.7 Cross-Border Data Transfers. You acknowledge that data processed through the Service may be transferred to and stored in the United States or other countries where our servers or service providers are located. For TikTok integrations specifically, you acknowledge that TikTok data may be subject to data localization requirements in certain jurisdictions, including the European Union and United States, and you are responsible for ensuring your use complies with such requirements. For Bluesky integrations, you acknowledge that Bluesky’s decentralized, federated architecture means data may be stored across multiple servers and jurisdictions beyond Adorack’s control.

12.8 User Content Warranty. You represent and warrant that no applicable law, regulation, or contractual obligation is violated by your collection, storage, or transfer of Content to us. The accuracy, quality, legality, and method of acquisition of Content are solely your responsibility.

13. INTELLECTUAL PROPERTY RIGHTS

13.1 Adorack Ownership. All intellectual property rights in the Service and Websites, including patents, inventions, copyrights, trademarks, domain names, trade secrets, know-how, and any other proprietary rights, are owned solely by Adorack and its licensors. As between you and Adorack, Adorack shall always remain the sole and exclusive owner of all present and future rights in and to the Service and Websites, including all applications and registrations relating thereto.

13.2 Limited License. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Products and Applications solely for your internal business purposes. You acquire no ownership rights or additional intellectual property rights by using the Products.

13.3 User Content License. All Content you provide remains your property. You grant us a non-exclusive, revocable, worldwide, limited, royalty-free license to use, copy, prepare derivative works of, distribute, publish, remove, retain, add, process, or analyze such Content solely for the purpose of providing the Applications and Products to you and your Users. This license explicitly excludes any right to use your Content for training artificial intelligence or machine learning models without your separate, explicit consent. You represent and warrant that your Content is accurate, that you have the right to submit it, and that it does not violate any legal obligations or third-party rights.

13.4 Feedback Assignment. You are not required to provide feedback or suggestions. If you do, you assign to us all worldwide rights, title, and interest in and to such feedback, suggestions, and comments, along with all associated intellectual property rights. You agree to execute any documents reasonably requested to perfect this assignment. You irrevocably waive any moral rights and rights of approval regarding our use of such feedback. No fees or compensation will be paid for feedback.

13.5 Trademark Usage. As a customer, you grant us permission to use your company name and logo on our website, in press releases, investment materials, and other communications with stakeholders. You may opt out by emailing contactus@adorack.com. We will use your name and logo in accordance with any reasonable brand guidelines you provide.

14. DISCLAIMERS AND WARRANTIES

14.1 “As Is” Provision. THE APPLICATIONS AND PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT ANY WARRANTIES, GUARANTEES, CONDITIONS, OR REPRESENTATIONS OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. WE EXPRESSLY DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, TITLE, DESIGN, QUALITY, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE.

14.2 Specific Disclaimers. WE DO NOT WARRANT THAT: (a) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (b) THE RESULTS OBTAINED FROM USING THE SERVICE WILL BE ACCURATE, RELIABLE, OR SUITABLE FOR ANY PURPOSE; (c) ANY ERRORS IN THE SERVICE WILL BE CORRECTED; (d) THE SERVICE IS FREE OF VIRUSES, MALWARE, OR OTHER HARMFUL COMPONENTS; OR (e) THIRD PARTY SERVICES WILL BE AVAILABLE, ACCESSIBLE, OR FUNCTIONAL. ADORACK DISCLAIMS ALL LIABILITY FOR MALFUNCTIONING, IMPOSSIBILITY OF ACCESS, OR POOR USE CONDITIONS RESULTING FROM INAPPROPRIATE EQUIPMENT, INTERNET SERVICE PROVIDER DISTURBANCES, NETWORK SATURATION, OR ANY OTHER ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMMUNICATIONS LINE FAILURE, THEFT, DESTRUCTION, OR UNAUTHORIZED ACCESS TO OR ALTERATION OF DATA.

14.3 No Warranty Regarding Results. We make no representations or warranties regarding the effectiveness, reach, engagement, or business outcomes of content published through the Service. Social media platform algorithms, user behavior, and market conditions are beyond our control.

15. INDEMNIFICATION

15.1 Adorack Indemnification. Subject to your compliance with these Terms, we agree to defend, indemnify, and hold you harmless from third-party claims, losses, demands, liabilities, damages, settlements, expenses, and costs (including reasonable attorneys’ fees) alleging that your use of the Products in accordance with these Terms infringes or misappropriates the third party’s intellectual property rights. This indemnification does not apply to Excluded Claims, defined as claims arising from: (a) combining the Products with other products or services where no infringement would have occurred otherwise; (b) modification of the Products not authorized in writing by Adorack; (c) use of the Products for purposes not permitted by these Terms; (d) your Content; (e) Third Party Content; or (f) Third Party Services.

15.2 Remedies for Infringement. If a Product or portion is enjoined or prohibited from use due to an IP infringement claim, or if we reasonably believe such prohibition is likely, we will at our sole cost and discretion: (a) secure your right to use the allegedly infringing portions; (b) modify the allegedly infringing portions to be non-infringing without materially reducing functionality; or (c) replace the allegedly infringing portions with non-infringing alternatives. If we determine these remedies are not economically feasible, we may cancel the affected subscription and refund prepaid unused fees on a prorated basis.

15.3 User Indemnification. You agree to defend, indemnify, and hold harmless Adorack, its Affiliates, and their respective officers, directors, employees, agents, successors, and assigns from any third-party claims, losses, demands, liabilities, damages, settlements, expenses, and costs (including attorneys’ fees) arising from: (a) your or your Users’ violation of these Terms; (b) your Content; (c) your use of Third Party Services in violation of Third Party Terms; (d) your violation of any applicable law; or (e) the Excluded Claims.

16. LIMITATION OF LIABILITY

16.1 Exclusion of Consequential Damages. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER ADORACK NOR ITS AFFILIATES SHALL BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, ENHANCED, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, BUSINESS, DATA, GOODWILL, REPUTATION, USE, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICE, REGARDLESS OF THE LEGAL THEORY (INCLUDING NEGLIGENCE, STRICT LIABILITY, BREACH OF CONTRACT, OR TORT), EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

16.2 Liability Cap. THE TOTAL AGGREGATE LIABILITY OF ADORACK AND ITS AFFILIATES TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF: (a) THE TOTAL AMOUNT PAID BY YOU TO ADORACK IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM; OR (b) ONE HUNDRED UNITED STATES DOLLARS ($100.00). THIS LIMITATION APPLIES REGARDLESS OF THE FORUM AND WHETHER THE ACTION IS BASED ON CONTRACT, TORT, STRICT LIABILITY, OR ANY OTHER LEGAL OR EQUITABLE THEORY.

16.3 Exclusions from Cap. The foregoing liability cap shall not apply to: (a) your payment obligations under these Terms; (b) your indemnification obligations; (c) claims for IP infringement addressed in Section 15; or (d) claims arising from gross negligence or willful misconduct. These limitations shall not in any way limit your responsibilities for payment.

16.4 Independent Risk Allocation. The limitations of liability, disclaimers of warranties, and exclusions of damages in these Terms reflect an informed, voluntary allocation of risk between the parties. This allocation is a fundamental basis of the agreement between the parties and is reflected in the pricing Adorack offers. Each provision is severable and independent. The limitations shall apply even if any limited remedy fails of its essential purpose.

16.5 State Law Carve-Out. Some jurisdictions do not permit the exclusion of implied warranties or limitation of liability for incidental or consequential damages. In such jurisdictions, each party’s liability shall be limited to the maximum extent permitted by applicable law. If any limitation is found unenforceable, it shall be modified to the minimum extent necessary to be enforceable while preserving the parties’ intent.

17. DISPUTE RESOLUTION

17.1 Governing Law. These Terms and any dispute arising out of or relating to these Terms or the Service shall be governed by and construed in accordance with the laws of the State of Delaware, United States of America, without regard to its conflict of laws principles.

17.2 Informal Resolution. Before initiating any formal dispute resolution proceeding, the parties agree to attempt to resolve any dispute informally for a period of thirty (30) days. Either party may initiate informal resolution by sending written notice to the other describing the dispute and proposed resolution.

17.3 Arbitration Agreement. Except for claims seeking injunctive relief or disputes within the jurisdictional limits of small claims court, any dispute, controversy, or claim arising out of or relating to these Terms or the Service shall be resolved exclusively through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall be conducted by a single arbitrator in the English language. The seat of arbitration shall be Wilmington, Delaware. The arbitrator shall have authority to award the same damages and relief as a court. The arbitrator’s decision shall be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.

17.4 Class Action Waiver. YOU AGREE THAT ANY PROCEEDINGS, WHETHER IN ARBITRATION OR COURT, WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, REPRESENTATIVE, OR PRIVATE ATTORNEY GENERAL ACTION. YOU WAIVE ANY RIGHT TO PARTICIPATE IN CLASS ACTIONS, COLLECTIVE PROCEEDINGS, OR REPRESENTATIVE ACTIONS. If a court or arbitrator determines that this class action waiver is unenforceable for any claim, the arbitration agreement shall apply to that claim on an individual basis only, and the remaining provisions shall remain in full force and effect.

17.5 Small Claims Exception. Either party may seek relief in small claims court for individual claims within the jurisdictional limits of the applicable small claims court, provided the action remains on an individual basis.

17.6 Injunctive Relief. Notwithstanding the arbitration agreement, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent irreparable harm pending the resolution of a dispute.

17.7 Costs. Each party shall bear its own costs in arbitration, except that the arbitrator may award costs and reasonable attorneys’ fees to the prevailing party where permitted by law. The filing fees for arbitration shall be borne as provided by AAA rules, but if you demonstrate financial hardship, Adorack will consider subsidizing your portion of the filing fee.

18. CHANGES TO TERMS

18.1 Modification Rights. We reserve the right, in our sole discretion, to modify, amend, or revise these Terms at any time. We will post the current version of these Terms at https://adorack.com/terms with the Effective Date prominently displayed.

18.2 Material Changes. For material changes to these Terms, we will provide at least thirty (30) days’ advance notice by email to the account owner or through the Service before the changes take effect. Material changes include modifications to: payment terms, liability limitations, dispute resolution procedures, or data handling practices. If you disagree with material changes, you must discontinue use and cancel your account before the effective date.

18.3 Immaterial Changes. For non-material changes, the modified Terms become effective upon posting. Your continued use of the Service after any modification constitutes acceptance of the modified Terms.

18.4 Integration Schedule Updates. Updates to the Integration Schedule (adding or removing Third Party Services) do not constitute material changes to these Terms and may be made without advance notice. We will endeavor to notify account administrators of significant integration changes via email or in-app notification.

19. GENERAL PROVISIONS

19.1 Entire Agreement. These Terms, together with the Privacy Policy, DPA (where applicable), and any executed Customer Agreement or service order, constitute the entire agreement between you and Adorack regarding the Service and supersede all prior or contemporaneous agreements, representations, warranties, and understandings, whether written or oral.

19.2 Severability. If any provision of these Terms is held to be invalid, unenforceable, or unlawful by a court or tribunal of competent jurisdiction, such provision shall be limited to the minimum extent necessary or modified to be enforceable while preserving the parties’ intent, and the remaining provisions shall remain in full force and effect. If limitation or modification is not possible, the provision shall be severed, and the remaining provisions shall continue in effect.

19.3 Waiver. No waiver of any provision of these Terms shall be effective unless in writing signed by the waiving party. Our failure to exercise or enforce any right or provision shall not constitute a waiver of such right or provision. No waiver of any breach shall constitute a waiver of any subsequent breach.

19.4 Force Majeure. Neither party shall be liable for any failure or delay in performance under these Terms due to causes beyond its reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, shortages of transportation, facilities, fuel, energy, labor, or materials, pandemics, internet service provider failures, or governmental actions. This exclusion does not apply to your obligation to make payments to Adorack.

19.5 Assignment. You may not assign or transfer these Terms or any rights or obligations hereunder without Adorack’s prior written consent. Adorack may assign these Terms without your consent to a successor in connection with a merger, acquisition, sale of assets, or other corporate reorganization, provided the successor agrees to assume all obligations. Any attempted assignment in violation of this provision is void.

19.6 Independent Contractor. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between the parties. Neither party has authority to bind or obligate the other except as expressly provided herein.

19.7 Third Party Beneficiaries. Except as expressly provided, these Terms do not create any rights in any third party. Third Party Services are not third-party beneficiaries of these Terms.

19.8 Language. These Terms are drafted in English. Any translation is provided for convenience only. In case of conflict, the English version shall control.

20. CONTACT INFORMATION

Support: support@adorack.com
Privacy: privacy@adorack.com

By using the Adorack Service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service in their entirety.